Customer Grievance Redressal Policy

Customer Grievance Redressal Policy

TekGenius Digital Solutions

Last Updated: 14-02-2026

1. Introduction

At TekGenius Digital Solutions, we are committed to delivering high-quality educational and digital services. This policy defines the structured mechanism for resolving grievances fairly, transparently, and efficiently.

2. Objective

  • To provide a clear and structured complaint resolution process.
  • To ensure timely and fair handling of grievances.
  • To continuously improve service quality based on feedback.

3. Scope

This policy applies to grievances related to:

  • Online coaching programs and course content.
  • Study materials and test series.
  • Payment and refund concerns.
  • Faculty or staff conduct.
  • Technical issues related to online classes.

4. Grievance Registration Process

Step 1: Informal Resolution

Students or parents are encouraged to first communicate concerns directly with the concerned faculty or support staff.

Step 2: Formal Complaint Submission

If unresolved, complaints may be submitted through:

  • Email: info@tekgenius.in
  • Phone: +91-9561133278
  • In-Person: Shop No. 01, Chhatrapati Sankul, Shivaji Road, Shrirampur, Dist. - Ahmednagar, Pin Code - 413709

Step 3: Acknowledgment & Review

Complaints will be acknowledged within 48 hours and reviewed within 7 working days.

Step 4: Resolution

A final resolution will be communicated within 15 working days. If additional investigation is required, an updated timeline will be provided.

5. Escalation Process

If the complainant is not satisfied with the resolution, the matter can be escalated to:

  • Grievance Redressal Officer: gro@tekgenius.in
  • Management: admin@tekgenius.in

6. Confidentiality

All complaints are handled confidentially. No individual will face discrimination or retaliation for filing a grievance.

7. Continuous Improvement

All grievances are periodically reviewed to improve operational and service standards.

8. Contact Information

  • Company Name: TekGenius Digital Solutions
  • Phone: +91-9561133278
  • Email: info@tekgenius.in
  • Office Address: Shop No. 01, Chhatrapati Sankul, Shivaji Road, Shrirampur, Dist. - Ahmednagar, Pin Code - 413709

By using our services, you agree to this Customer Grievance Redressal Policy.